Reference

How ck866 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data collected at registrationPayment details handled with careYour right to access or delete dataBangladesh-relevant data practicesContact us to request changes

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HOW WE PROTECT YOU

Data Security, Cookies and Your Account

We take concrete steps to keep your information secure from the moment you open your account to every session you run on mobile or desktop. Each area below covers a specific part of how we manage your data and what you can do if you need to act on it.

Account Security

Your account is protected by password authentication and OTP verification tied to your registered mobile number. We flag login attempts from unrecognised devices and may request re-verification before access is granted.

Payment Data Handling

When you transact via bKash, Nagad or Rocket, we store only the reference number and masked wallet identifier. Full account credentials for those payment services remain solely on your device.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. Once the retention period ends, your data is securely deleted from our systems.

Requesting Changes

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We will confirm receipt and process your request in line with applicable regional requirements.

Data We Collect and Why We Use It

ck866 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, mobile number, and email address. If you deposit using bKash, Nagad or Rocket, we record the transaction reference and wallet number to verify the transfer and credit your account wallet — we do not store your full

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mobile banking PIN or password at any point. We also collect device identifiers, browser type and session data to keep your account secure across mobile and desktop. This helps us detect unusual login attempts and protect your balance. When you contact support, the conversation log is
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retained so our team can follow up accurately. Cookies and similar tracking tools are used to remember your session state — for example, keeping you logged in when you move between the lobby and your account page on the same device. You may adjust cookie settings
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in your browser at any time, though some features may not function fully without them. All data handling is subject to applicable law and the eligible regions in which this service operates. We do not sell your personal information to third parties.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or delete your personal data, you can reach our support team directly. We aim to respond to all privacy-related requests within a reasonable time. Availability depends on local law and eligible regions — please check the contact methods below.

Privacy Questions We Hear Most Often

These are the questions we receive most about how your data is managed on ck866. If your question is not covered here, reach out through live chat or the account Help section.

We collect your name, mobile number and email at registration. If you deposit via bKash, Nagad or Rocket, we also record the transaction reference to verify and credit your account wallet.

We do not sell your personal information. Data may be shared with payment processors to verify transactions, or as required by applicable law in eligible regions where this service operates.

Contact support via live chat or email with your registered mobile number and the subject line 'Data Request'. We will confirm receipt and provide the information in line with applicable requirements.

Yes. Submit a deletion request through live chat or the account Help section. We will process it once any legally required retention period under applicable regional law has passed.

Cookies keep your session active as you move between the lobby and your account page. You can adjust cookie settings in your browser, though some account features may not work fully without them.

We store only a masked wallet identifier and the transaction reference number. Your full bKash, Nagad or Rocket account credentials are never stored on our servers at any point.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoAbout Us

How ck866 Handles Your Personal Information

Data Security, Cookies and Your Account

Account Security

Payment Data Handling

Data Retention

Requesting Changes

How to Contact Us About Your Privacy

Privacy Questions We Hear Most Often

01 What personal information does ck866 collect when I register?

02 Does ck866 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask for my account data to be deleted?

05 How does ck866 use cookies on my device?

06 Is my bKash or Nagad wallet number stored on ck866 servers?

Privacy Policy

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